Service That Shines: The Jewel Standard & Our NPS
We believe that a home improvement project shouldn’t just be “satisfactory”, it should be brilliant. While many in the industry are content with just getting the job done, we strive to ensure every interaction with our team reflects the quality of our name.
To measure that sparkle, we use the Net Promoter Score (NPS).
What is NPS? (The Clarity Behind the Craft)
Think of the NPS as a transparency report for our service. It’s a globally recognised metric that cuts through the marketing noise to ask one simple, honest question:
“On a scale of 0 to 10, how likely are you to recommend Jewel Home Group to a friend or loved one?”
This score is the ultimate reflection of our reputation. It categorises our customers into Promoters (our brand ambassadors), Passives, and Detractors. By subtracting the sceptics from the enthusiasts, we get a score that tells us exactly how much we’re shining.
A Brilliant Result: Our 54 NPS
We are delighted to announce that Jewel Home Group currently holds an NPS of 54.
In the world of home improvements, an industry often clouded by poor communication and varying standards, a score of 54 is a rare find. It is officially classified as “Excellent,” placing Jewel in the same company as some of the world’s most customer-centric luxury brands.
For us, a 54 means that the vast majority of our customers don’t just like their new windows and doors; they are proud to tell their neighbours who installed them.
Why Feedback Is So Important
Hearing and listening to our customers feedback is vital for our business because:
-We Refine the Details: Every piece of feedback helps us buff out the small imperfections in our process, ensuring our service remains flawless.
-Total Transparency: We want you to choose Jewel with 100% confidence. Our NPS is proof that we deliver on our promises, time and time again.
-Celebrating Our Craft: A high score is the greatest reward for our complete team. It’s the “pat on the back” that drives them to maintain the Jewel standard in every home we enter.
Help Us Continue to Shine
If we’ve recently transformed your home, your voice is the most important tool we have. Taking 30 seconds to share your score helps us stay at the top of our game and helps your neighbours find a company they can truly trust. Each customer gets their opportunity to give us their feedback upon completion of their project, with a link sent via email to access the NPS. If you’ve not received yours and would like to take part, please give us a call on 01276 748300 and we will send you your link.
Ready to take the next step?
With an impressive NPS score of 54, homeowners across Surrey, Hampshire and Berkshire consistently recommend Jewel Windows for our service, craftsmanship and care. If you’re planning new windows, doors or a conservatory roof, we’d love to help bring the sparkle back into your home.
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Kickstart your dream home renovations with Jewel Windows and upon completion of your project, relish the opportunity to share your feedback with us. Help us continue to shine.